As long as your existing account is in good standing (in accordance with your Cardholder Agreement) and you have at least $100 in available credit, you are eligible to design your own card. Your current account will remain exactly the same, only the design on the face of the card will change.
If more than one individual is a cardholder on your account, a different image may be used for each card. Only the primary or secondary cardholder will have access to the design services. During the design process, you have the option of selecting which cardholders on your account will receive each submitted image.
You may submit up to four images on your account per calendar year. You have the option of selecting which cardholder(s) on your account will receive each submitted image. Each separate image submitted will count toward the four image changes allowed per calendar year. For example, if all cards associated with an account have the same image of the family pet, it would count as one image. However, if cardholder #1 has an image of the family pet and cardholder #2 has an image of his/her favorite car, it would count as two of the four images allowed per year.
All images are reviewed for appropriateness according to the Card Design Image Guidelines which follows the Visa® Issuing Guidelines. By submitting an image, you guarantee that you own or have usage rights to the image and it is permissible to alter, copy, print and distribute the image on the credit card. You agree to indemnify and hold harmless First National Bank of Omaha or its affiliates from all claims arising from the use of the image on the card.
First National Bank of Omaha reserves the right to reject any image we believe violates the Visa Issuing Guidelines. If an image is rejected, you will be notified by e-mail within three business days. A new image may be submitted at any time following notification.
Upon expiration, a new card will be sent with the same image as your most recent Card Design. You will not be able to submit a new image request once your card is within 45 days of its expiration date.
If you no longer wish to have a Card Design, you may contact a Personal Banker at 1-877-932-3626, 24 hours a day, 7 days a week to switch back to a standard card at any time.
If you have more than one credit card account with us, you must submit an image separately for each account. We cannot transfer the same image to different accounts.
If an image submitted is pornographic/offensive in nature, or if you repeatedly submit images that are unacceptable, we reserve the right to exclude you from future use of this service.
New Customers: The same image you uploaded during the application process will be printed on all cards associated with your account. However, any time after you receive your new cards in the mail, the primary or secondary cardholder may submit different images for cardholders on the account. See question below for further clarification.
Existing Customers: During the design process, the primary or secondary cardholder will be allowed to select which cardholders on their account will receive the image. You may choose to have the same image applied to all cards or you may submit separate, unique images. See question below for further clarification.
Yes. As long as you are the primary or secondary cardholder on your account, you may upload different images and choose which cardholders will receive the newly designed cards. If your account has more than two cardholders, the additional cardholders will be grouped into an "all Authorized Users" category. You may submit separate images for the primary, secondary, and "all authorized users". Please note that all cardholders grouped within the "all authorized users" category will receive the same image.
You may submit up to four images on your account per calendar year. Each separate image submitted will count toward the four image changes allowed per calendar year. For example, if all cards associated with your account have the same image of the family pet, it would count as one image. However, if cardholder #1 has an image of the family pet and cardholder #2 has an image of his/her favorite car, it would count as two of the four images allowed per year.
If you are already enrolled in 24 Hour Banker Online, simply log on and click the "Design a Card" graphic located on the Account Detail page. If you are not currently enrolled online, you will need to enroll in 24 Hour Banker Online before you can customize your card.
If your application for a credit card is denied, the image that you uploaded is destroyed. We do not store images of applications that have been declined.
Yes, all of your personal and financial information is protected by security protocols. Our website provides end-to-end encryption to secure the transfer of information while in transit. For further information, please read our Security Statement.
Physical photos are not accepted at this time. However, if you take a regular photo to a photo processing facility, they can scan the image for you and put it on a disk. Have them save the image as a JPEG, GIF, PNG or bitmap format for easy uploading.
The accepted graphic file formats are jpeg, bitmap (bmp) or png. Please use an image that is at least 640X480 pixels and 50KB in size, not to exceed 2MB.
You may only use personal photos or images that belong to you, as long as they do not contain any of the following prohibited content:
Celebrities, musicians, athletes, entertainers, cartoons or other nationally known public figures, etc. (Exceptions to this prohibition include permission-based photos of you, your family members or friends photographed with a famous person.)
Images or names of branded products/services, including abbreviations, acronyms, logos or other related symbols.
Provocative or sexual subject matter. This includes nudity (either artistic or pornographic in nature).
Copyrighted or trademarked material.
Political statements or subject matter.
Racial/prejudicial or discriminatory subject matter.
Violence.
Profanity or Obscenities.
Advertisements (e.g., personal business cards, etc.).
Phone Numbers (e.g. 800 or 900 #'s), E-mail addresses, and Web addresses (e.g. www.xyz.com).
References to the Olympic Games or Events.
Please note: We reserve the right to reject any submitted images that we feel conflicts with our Image Guidelines which follows the Visa Issuing Guidelines.
You will receive an e-mail notification within three business days stating the reason your image was rejected. If you are a new customer, we will send you our standard card. Once you receive your card in the mail, you may submit a new image at any time. If you are an existing customer, you may submit a new image as long as the image you submitted did not contain nudity (artistic or pornographic in nature) or was otherwise offensive. These types of images will cause you to be banned from the service in the future.
Choose a clear, sharply focused image to begin with (close-ups or scenery look the best). You may also use photo editing software to enhance your photo prior to uploading if you wish; however, it is not mandatory.
Yes. You may go back and alter the image using the available tools or upload a completely different image if you prefer and start over. Please note that once the card design has been "submitted" you will be unable to alter it further.
Please call a Personal Banker at 1-877-932-3626, 24 hours a day, 7 days a week. Depending on the nature of the problem, we may be able to reprint the card or allow you to upload a new image.
The design site provides tools that will allow you to crop, rotate and alter the image to fit on your card. It is possible, however, that the image you have chosen may not fit on the card to your satisfaction. In this case, you should go back and upload a different image or just cancel out of the design session and try again at a later date when you have another image to upload.
For your convenience, we will keep your image on file until you submit a new image. When your card expires, we will send you a replacement card with the same image on it.
If you would like to add the same image that is on your credit card to another card on your account, simply call a Personal Banker at 1-877-932-3626, 24 hours a day, 7 days a week. They can easily accommodate this request for you. If you upload the same image again and go through the design service to add it to a different authorized user's card, keep in mind that this will count towards your 4 image allowances per year. However, if you call in and request the change through a Personal Banker it will not count as one of your 4 image changes per year.
If you are a new customer and you do not submit an image, one of our standard cards will be sent to you. If you are a current customer, no change is made.
It is possible that your computer monitor presents colors in a slightly different shade than our color card printing equipment. This unfortunately is unavoidable. However, we believe that you will be pleased with the quality of the card produced.
If at anytime you lose connection with our site, you will need to start the entire design process over. We do not store any images that are in process if your connection is lost.
This depends on the type of Internet connection that you have and the size of the file that you are uploading. The upload time could be a few minutes, so please be patient. If you have transferred like images to other types of web services from your computer, the transfer time should be similar.
The process of reversing an image. When an image is flipped, the contents of the image that were on the left hand side of the image are moved to the right hand side of the image and vice versa.
One of the accepted file formats for designing a card. Most digital camera images are in the .jpg format. Joint Photographic Experts Group, *.jpg. The de facto standard for image compression in digital imaging devices.
One of the accepted file formats for designing a card. Developed as a patent-free alternative to GIF, the Portable Network Graphics (PNG) format is used for compressing and displaying images on the World Wide Web.
The process of turning an image. When an image is rotated, the contents of the picture move 90 degrees to the left or to the right every time rotate is selected. Rotation will allow the image to be turned to fit better on the card.
Card details include the logo, account number, customer name, Visa logo and hologram that are shown on the card. The card details are placed on the card when the card is printed. Please make sure that the card details do not interfere with the image that is placed on the card before the image is submitted.
The process of copying an image from your computer to our site for use when designing a card. The file is copied to the site so it can be printed on the card. Please be patient when uploading the image as the upload process may take a few minutes.
