When you sign up for eStatements you will begin receiving your account statement online instead of in the mail. An e-mail notification will be sent to you each month when your statement is available to view online.

Will I continue to receive my printed statement in the mail if I sign up for eStatements?

No, when you sign up for eStatements you will not receive a paper statement in the mail. If you would like to continue to receive your paper statement, and you would also like to receive an e-mail notifying you when your new account information is available to view online, you can sign up for the Statement Information Available e-mail alert in the Priority Alerts section of the site.

What accounts are eligible to receive eStatements?

eStatements are currently available for credit card accounts only, but checking, savings, money market and line of credit accounts will be available soon.

Will my eStatement look the same as my printed statement?

Your eStatement will be a PDF version of your actual printed statement. You can click to it from the Account Detail section of 24 Hour Banker Online.

Can I have my eStatement notifications sent to multiple e-mail addresses?

You can choose to send your eStatement notifications to up to 2 e-mail addresses per account.

Can I have my eStatement notifications sent to an International e-mail address?

Yes, any current e-mail address can be used.

Is special software required to view my eStatement online?

Yes, your eStatement will be in a PDF format so you will need Adobe Acrobat Reader to view it. Download from here the latest version of Adobe Acrobat Reader for free. You will also have the opportunity to download it when you sign up for eStatements.

Who do I call if I have questions about my eStatement?

If you have any questions concerning your eStatement, please call our Online Representatives at 1 (877) 251-4363.

What should I do if I do not receive my eStatement?

If you have not received an e-mail notifying you that your statement is available to view online, we may have an outdated e-mail address on file for you. Please go to the Manage Profile page in the eStatements section of the site, check your e-mail address and update if necessary.

If your e-mail address is correct, please call our Online Representatives at 1 (877) 251-4363.

You can always view your online statement when you click on the View My Statement button on the Account Detail page in the site.

How secure are eStatements?

We do not send your actual statement through e-mail, but we send you an e-mail notification that your eStatement is available to view online. You must then log on to our secure web site where your account information is protected by 128-bit encryption technology.

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Getting Started
How do I sign up for eStatements?: To sign up for eStatements, select the eStatements option in the Account Services section of the site. Once you accept the terms of the eStatements Agreement, you will specify the e-mail address to which you would like your eStatements sent. You will begin receiving eStatements with your next statement cycle.
Are eStatements available on all Washington County Bank accounts?: eStatements are currently available on credit card accounts only, but will be available on checking, savings, money market and line of credit accounts in the near future.
What if I sign up for eStatements and then decide I would like to receive paper statements again?: At any time you can return to eStatements in the Account Services section of the site and choose Manage Profile to turn eStatements on or off
How do I change the e-mail address to which my eStatements are sent?: At any time you can return to eStatements in the Account Services section of the site and choose Manage Profile. Here you can update the e-mail addresses to which your eStatements are being sent.

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Viewing, Printing and Saving Your eStatements
After I sign up, when can I expect to receive my first eStatement?: You will begin to receive eStatements and stop receiving paper statements with your next billing cycle. If your statement has recently cycled, you may receive one last paper statement before electronic statements begin.
How will I know when my eStatement is available to view online?: You will receive an e-mail notification when your new eStatement is available to view online. This e-mail will contain a link to log on to the secure online banking section of the site. Once logged on, you will be taken directly to your most recent online statement.
How do I view my eStatement?: The e-mail notification will contain a link that will take you directly to your most current eStatement. You may also access the PDF of your eStatement by clicking on the View My Statement link on the Account Detail screen.
How do I save my eStatement?: To save your eStatement, click on the View My Statement button on the Account Detail page and choose the Save button.
How do I print my eStatement?: To print your eStatement, click on the View My Statement button on the Account Detail page and choose the Print button.
How long will my eStatement be available to view online?: You can view your current and up to three years of past statements online.
What if I need to see past statements?: You can view up to three years of past statements through the Account Detail page or you can request a copy of a past statement in the Account Services section.
Can I get a printed copy of past statements? Will a fee apply?: If the past statement is available online (up to three years), you can print it online. Or, you can request a copy in the Account Services section. Fees may apply as disclosed in your cardmember agreement.

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