- What type of accounts can I access using 24-Hour Banker Online?
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Checking
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Savings
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Certificate of Deposits
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Line of Credits
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Credit Cards
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Loans
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IRAs
- Can I have more than one account enrolled in 24-Hour Banker Online?
Yes. You can access all of your Washington County Bank accounts online. Once you have enrolled one account, you can add additional accounts using the Add Accounts feature in the Accounts section. Then you will be able to use the same User ID and Password to view information about all of your accounts.
- What is the difference between Current and Available Balance?
Your Current Balance is the money that is in your account at the moment. Your Available Balance includes your available line of credit and any Memo posts that are pending at the time of your inquiry.
- What is a Memo in my account activity?
A Memo is a note that is attached to your account when you have made a transaction on your account, but the bank has not actually processed the transaction. Common Memo transactions include debit card transactions, line of credit advances and ATM activity. When the bank processes the transaction, the Memo will be removed and a debit or credit will replace it. The one exception to this process is a debit card transaction. If the merchant where you used your debit card does not process that transaction the same day, the Memo debit will be taken off your account, and your account will be credited back the amount.
- How current is the information I can view with 24-Hour Banker Online?
Using the Account Summary feature of 24-Hour Banker Online will give you the most current balance available, including any recent transactions/purchases. But, a transaction cannot be viewed until it has actually posted to your account.
- What if I forget my User ID?
You can contact our Online Representatives 24 hours a day, seven days a week at (877) 251-4363. After verifying your account information, we will mail your User ID.
- What if I forget my Password?
If you forget your Password or enter it incorrectly, we will ask you to verify the information you supplied at the time of enrollment. After you verify your identity, the system will automatically prompt you to choose a new permanent password. You may also contact our Online Representatives at (877) 251-4363, 24 hours a day, 7 days a week.
- Why can't I place a stop payment on a check online?
A stop payment is a time-sensitive matter. The most efficient way to place a stop payment is to call a Personal Banker at (402) 426-2111.
- What should I do if I have not received checks within two weeks of ordering them?
Please call us at (402) 426-2111 and we will assist you.
- What if I have a comment or suggestion for 24-Hour Banker Online?
We always want to give you the answers you need, when you need them. So if you ever have a question or comment, please feel free to contact us through one of the ways listed here.
| E-mail us: |
Wherever you see Contact Us on our Web site, you can click and e-mail us immediately! |
| Call us: |
Technical Questions: (877) 251-4363
Account Inquires: (402) 426-2111. |
| Write us: |
Washington County Bank
Attn: Online Banking
PO Box 248
Blair, NE 68008 |
- How long does it take for my deposit to be posted to my account?
Deposits sent via direct deposit or ACH are posted to accounts on the same day they are sent. It is not possible for us to determine how long it will take to receive a deposit via U.S. Mail; however, all deposits will post on the same business day they are received, but may not be immediately available. Customers are encouraged to ensure that their deposit posts to an account prior to initiating any transactions.
- Why is my balance on the Account Summary screen different from the balance on the Account Detail screen?
The Account Summary page may not reflect some items that are pending for processing. Please refer to the account transactions within the Account Detail to see which items have posted to your account.
- What if one of my accounts does not appear in my Account Summary?
If you don't see one of your accounts on the Account Summary screen, you may have deleted it from your viewable account. To verify this, select the Customer Preferences button on the Customer Service page. You may also go to the Add Additional Accounts screen and add any accounts that you would like as part of your viewable account selection. If you still do not see the account, please call an Online Representative 24 hours a day, seven days a week at (877) 251-4363 to assist you.
- If I am uncertain about a transaction on my account, how can I find out what it is for?
If you are unsure of a transaction on your account, please call a Personal Banker at (402) 426-2111 to assist you.
